3. Shipping & Delivery Policy

Effective Date: [10/07/2026]   |   Business: VRIHORA (by HRV Trends)   |   Ahmedabad, Gujarat, India

3.1 Coverage

VRIHORA ships across serviceable pin codes throughout India via our courier partners, integrated through our WooCommerce store.

3.2 Processing Time

  • Orders are processed and dispatched within 1-3 business days of order confirmation (payment success or COD confirmation).
  • Orders placed on Sundays/public holidays are processed the next working day.
  • During high-demand periods (Navratri, Diwali, Raksha Bandhan, wedding season), dispatch may take 1-2 additional days — customers will be informed proactively via WhatsApp where possible.

3.3 Delivery Timelines

  • Ahmedabad & Gujarat: 2-5 business days
  • Other metro/major cities: 3-6 business days
  • Remote/rural areas: 6-10 business days

Timelines are estimates based on courier partner data and may vary due to weather, local restrictions, or circumstances beyond our control.

3.4 Shipping Charges

Applicable shipping charges (if any) are shown clearly at checkout before payment. VRIHORA may run free-shipping promotions above a specified order value, communicated on the Website and social media.

3.5 Order Tracking

A tracking ID and courier details are shared via WhatsApp/SMS/email once the order is dispatched. Customers may also message 9714555365 with their Order ID for live status.

3.6 Cash on Delivery (COD)

COD is available on most serviceable pin codes (see Section 22 — COD Policy for full terms).

3.7 Packaging

Every jewellery item is packed in a protective pouch/box with adequate cushioning to prevent transit damage. Customers are requested to record an unboxing video if the outer package appears tampered or damaged, and to report this within 24 hours.

3.8 Undelivered / RTO Parcels

If a parcel is returned to origin (RTO) due to an incorrect address, unreachable customer, or refusal without valid reason, re-shipping charges may apply for a second delivery attempt. Repeated RTO cases may result in COD being restricted for future orders.

3.9 Address Accuracy

Please ensure the delivery address, pin code, and phone number provided at checkout are accurate. VRIHORA is not responsible for delivery failure or delay caused by incorrect or incomplete address information supplied by the customer.