4. Return, Refund & Cancellation Policy

Effective Date: [10/07/2026]   |   Business: VRIHORA (by HRV Trends)   |   Ahmedabad, Gujarat, India

VRIHORA offers a 7-day return/exchange window from the date of delivery, for online orders placed through vrihora.com, Instagram, or WhatsApp with home delivery.

4.1 Return/Exchange Window

  • Customers may raise a return or exchange request within 7 days of the delivery date.
  • Requests raised after 7 days from delivery will not be accepted, except where required by law.

4.2 Eligibility Conditions

  • Item must be unused, unworn, and in original condition with tags, pouch, and packaging intact
  • Item must not show signs of damage, alteration, or wear caused after delivery
  • Proof of purchase (Order ID/invoice) must be provided
  • For damaged, defective, or wrong items, an unedited unboxing video and clear photographs must be shared via WhatsApp within 24 hours of delivery

4.3 Non-Returnable Items

  • Products purchased in clearance sales, Mystery Box offers, or marked “Final Sale”
  • Earrings and other pierced/hygiene-sensitive items, once used
  • Customised or made-to-order jewellery
  • Purchases made in person — at exhibitions, home visits, or any offline sale — which follow a strict No Return, No Exchange policy as stated on the physical sale bill. Customers are requested to inspect items carefully before leaving the premises.

4.4 How to Raise a Return/Exchange Request

  1. Contact us within 7 days of delivery via WhatsApp (9714555365) or email (vrihora@gmail.com)
  2. Share your Order ID, reason for return, and photo/video evidence
  3. Our team reviews and confirms approval within 24-48 hours
  4. On approval, we will guide you on returning the item (see shipping cost terms below)
  5. Refund/exchange is processed after the returned item is received and inspected

4.5 Refunds

  • Refunds are initiated only after the returned item passes quality inspection
  • Approved refunds are processed within 5-7 business days to the original payment method
  • For COD orders, refunds are made via UPI/bank transfer using details shared by the customer
  • Original shipping charges (if paid) are non-refundable unless the return is due to a VRIHORA error

4.6 Return Shipping Charges

  • Change of mind / personal preference: return shipping cost is borne by the customer
  • Wrong, damaged, or defective item sent by VRIHORA: VRIHORA bears the return shipping cost and arranges pickup where available

4.7 Order Cancellation

  • Orders can be cancelled free of charge any time before they are dispatched
  • Once dispatched, orders cannot be cancelled; customers may refuse delivery or raise a return request post-delivery, subject to this policy
  • To cancel, contact 9714555365 immediately with your Order ID

4.8 COD Orders & Returns

COD orders are equally eligible for the 7-day return/exchange policy, subject to the conditions above.

4.9 Contact for Returns

WhatsApp/Call: +91 97145 55365 | Email: vrihora@gmail.com | Mon-Sat, 10 AM – 8 PM