FAQ
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Frequently Asked Questions
No. VRIHORA products are imitation/artificial fashion jewellery, designed to resemble traditional and modern gold/silver jewellery. Unless a listing explicitly states otherwise, no real precious metal or stones are used.
Anti-Tarnish products are treated with a protective coating that slows down discoloration and blackening compared to regular imitation jewellery, when cared for properly. It reduces, but does not eliminate, natural wear over time.
Yes, COD is available across most serviceable pin codes in India.
Online orders (via website, Instagram, or WhatsApp) are eligible for return/exchange within 2 days of delivery, subject to the item being unused and in original packaging. Offline/exhibition purchases are final sale.
Typically 3-7 business days across India after dispatch, depending on your location. Gujarat addresses are usually faster (2-5 days).
Yes, orders can be cancelled free of charge before they are dispatched. Once shipped, please refer to our Return Policy instead.
Yes. Please see our Wholesale Policy or WhatsApp us at 9714555365 with your requirement for a custom quote.
You’ll receive a tracking link via WhatsApp/SMS once your order is dispatched. You can also message us your Order ID for a live update.
We photograph products carefully, but slight colour variation may occur due to lighting and screen settings. This is normal and not a defect.
Avoid water, perfume, and direct sunlight; store in the provided pouch; clean with a soft dry cloth. See our full Jewellery Care Policy for details.
Yes. All online payments are processed through secure, PCI-DSS ( Razorpay, Bhim UPI) compliant payment gateways. VRIHORA does not store your card or banking credentials.
Yes! We regularly run barter collaborations with content creators of all follower sizes. DM @vrihora or WhatsApp us with “COLLAB” to apply.