Effective Date: [Insert Date]   |   Business: VRIHORA (by HRV Trends)   |   Ahmedabad, Gujarat, India

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, VRIHORA has designated the following contact for grievance redressal.

9.1 Grievance Officer

Name: Reena Joshi Designation: Founder, VRIHORA Email: vrihora@gmail.com WhatsApp/Phone: +91 97145 55365 Address: Shyam Kutir, Opp. 108 Call Center, Narola Kathwada Road, Near Dastan Circle, Nava Naroda, Ahmedabad, Gujarat Working Hours: Monday-Saturday, 10:00 AM – 8:00 PM (IST)

9.2 Grievance Resolution Process

1. Submit your complaint via WhatsApp or email with your Order ID and a description of the issue
2. You will receive an acknowledgment within 48 hours
3. VRIHORA will investigate and aim to resolve the grievance within 7-10 working days from acknowledgment
4. If unresolved, customers may escalate via the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the e-Daakhil portal (edaakhil.nic.in) as provided under Indian consumer protection law

9.3 Scope

This grievance process applies to complaints regarding products, deliveries, refunds, data privacy, or any other issue arising from your use of vrihora.com or transactions with